FREQUENTLY ASKED QUESTIONS (FAQ)
Q. I have made my purchase and received the confirmation email. How do I download my order?
A. After your order has been approved and processed. You will receive a separate email with download instructions. Instructions will be emailed to you on the same day that the order is placed (within our business hours). It is likely that orders placed over the weekend will be filled on the day ordered, but we can make no guarantee that staff will be available to fulfill your order. In that case, the order will be fulfilled on the following Monday. Please contact us by email or by telephone if you wish to make special arrangements in receiving your order. We will work with you to the best of our abilities.
Q. I have downloaded the zip files, but why am I having trouble opening them?
A. Please be sure to read the entire download information email. If you are having trouble unzipping the files,there are detailed instructions in the email on unzipping the files.
Q. I would like to order your downloadable textures, but how can I if I do not have a non-free email in order to receive download instructions?
A. You may provide us with the non-free email address of a friend, relative, or you work email address. Please contact us by phone or email us if you can not provide an alternate email address. We will be happy to make other arrangements.
Q. Are the landscaping textures available on CD's?
A. The landscaping textures are available for download only.
Q. I have purchased a texture CD, is there any way that I could get a downloadable version as well?
A. Yes, Please see Option #2 on our "Ordering Download Options" webpage.
Q. I would like to order the physical shipment of the building textures and the download only landscaping textures at the same time. How can I do this if I can only choose one shipping method?
A. Go ahead and choose the desired UPS method for the entire order. The landscaping textures will not increase the shipping cost because they have no weight. Downloadable versions of the building textures and the landscaping textures will be made available to you after your order has been approved and processed. The physical shipment will be mailed according to our shipping policy .